Your privacy is important to us and we take the responsibility of handling your personal information very seriously.
Statement Of Confinement
Coach Pyry is committed to protecting your privacy and any personal information we collect. Coach Pyry complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.
Coach Pyry is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Coach Pyry will only collect and use personal information as set out below.
Collecting Personal Information
Coach Pyry will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a customer or prospective customer.
We collect personal information primarily to enable us to provide customers with our services or functions related thereto. Coach Pyry may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
You don’t need to identify yourself when you deal with us ( e.g. to find out more about membership packages) however in certain situations we will only deal with individuals who have identified themselves to us.
When a membership or product is purchased personal information will be requested in order to provide the requested service or product, provide updated information, and advise of other Coach Pyry products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in Coach Pyry being unable to provide services or products to you.
Personal information is collected directly from customers or potential future customers when they personally complete and submit an application form to become a customer of Coach Pyry. This can be done online via the website https://www.coachpyry.com/ and it's subpages, or in person for personal training clients.
Collecting Sensitive Information
Use Of Tracking Technologies
Coach Pyry uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user's browser. These tracking technologies allow Coach Pyry to monitor the Coach Pyry web site, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Coach Pyry's web site.
Using And Disclosing Your Personal Information
Personal Information will be used for the following primary purpose:
- To fulfil obligations under a customers's agreement and/or any other contract between him/her and Coach Pyry;
- To render services under a customers agreement;
- To provide information about products, service and/or special offers to customers;
- To obtain opinions or comments about products and/or services from customers;
- To record statistical data for marketing analysis from customers.
Coach Pyry may employ other companies or service providers to assist us in providing our services or any functions related to our services, including (but not limited to) marketing, market research, mail-house services, debt recovery functions, hosting and product development services, analysis of member lists and/ or consulting services. For the avoidance of doubt, Coach Pyry may disclose your personal information to our partner debt collection agencies and other parties that assist with debt collection. Coach Pyry may disclose, and these third parties may have access, to the personal information that is needed to perform their specific function. They cannot use that information for other purposes.
Coach Pyry recognises the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property ofCoach Pyry, or any member of the public, or to lessen a serious threat to a person's health or safety.
Contact By Coach Pyry
Coach Pyry does not send advertising information without obtaining prior consent. If an individual receives communications from Coach Pyry which they do not wish to receive, they may remove their name from the database by emailing Coach Pyry via [email protected]
Individual's Right Of Access
Individuals have the right to review, amend or delete personal and/or sensitive Information that may be recorded on the Coach Pyry database. Information may be reviewed, amended or deleted by contacting Coach Pyry via email [email protected]
A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Coach Pyry being unable to sell products directly and/or provide certain services including after sales services.
Storage And Security Of Personal And/Or Sensitive Information
Coach Pyry takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format: these repositories are protected in controlled facilities. Coach Pyry data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by Coach Pyry. Coach Pyry only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de- identify personal information we no longer need, wherever possible.
Problems, Queries Or Complaints
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the:
Office of the Australian Information Commissioner
Phone 1300 363 992
Post GPO Box 5218, Sydney NSW 2001